Приложение 1
Read the dialogues and write out the word combinations and sentences, which are common and in all dialogues and which are useful if you speak on the telephone
Dialogue 1 Dialogue2
Hello, Marry is speaking. Can I speak to John, please?
Hello, Marry. Hang on a moment. I’ll just get him…. Oh, I am sorry. John is out. Can I take a massage , please.
Yes, please. Can you tell John that we are going to have Math’s instead of English tomorrow.
OK, I’ll make sure he gets the message. Thank you Marry. Bye-Bye
Good-bye.
Hello, marketing. How can I help?
Could I speak to Jason Roberts, please?
Certainly. Who shall I say is calling?
My name’s Mike Andrews.
Just a second - I’ll see if he’s in. Hello, Jason, I’ve got Mike Andrews on
the phone for you … Okay –
I’ll put him through. Hang on a moment, I’m just putting you through.
Dialogue 3
Dialogue4
Hello, finance department.
Hello, can I speak to Adrian Hopwood, please?
I’m afraid he’s in a meeting at the moment. Can I help?
No, I need to talk to Mr Hopwood, I think.
Can you call back later?
Okay, I’ll do that.
Or can I take a message?
Actually, would you mind? Could you tell him that Jennifer McAndrews
called and that I’m in the office all
day if he could call me back.
Okay, I’ll make sure he gets the message.
Thanks very much for your help, bye!
Goodbye!
Hello! Pineland Camp.
Hello, this is David Hunt speaking. Could I speak to the camp director?
Hang on a moment. I’ll get him
OK. I’ll wait.
I am sorry he is busy now. Would you like to live a massage?
Oh, right. Could you please tell him that we are at the airport and nobody has come to pick us up?
OK, I’ll make sure he gets the message. Can you call back in ten minutes.
Yes, we can.
OK, Talk to you soon
Приложение 2
Read the following phrases and put them in the table.
Как начать телефонный разговор
Как сказать, что позвать кого – либо к телефону не возможно
Как попросить подождать
Что можно предложить, если позвать кого – либо к телефону в данный момент невозможно
Как попросить принять сообщение
Как сказать, что сообщение передадут
I’m afraid he/she is out at the moment.
The line is busy.
Can you call him/her back?
Hello, this is …speaking.
Can I take a massage?
Could I speak to … , please?
Would you like to leave the massage?
Wait a minute. I’ll put you through.
Hold on. I’ll go and see if he/she is in.
I’d like to speak to …, please - Speaking.
I’ll make sure he gets the message.
Критерии оценивания: 5 – 11 -10
4 – 9 – 8
3 – 7 – 6
Try again ->6
Finish the sentence by choоsing the correct words and writing them into the empty boxes.
1. He’s not in his office at the moment,
__________ ______________ _____________ ___________ _______?
take / can / your / message / I / a / please
2. She’ll be back in the office this afternoon,
__________ ____________ _________ ______________ _________ ?
later / call / can / back / you / soon / message
3. Can I speak to June Wilkinson please?
__________ ____________ _________ ______________ _________ _________.
meeting / afraid / I’m / she’s / a / in / at / on
4. Could you ask him to ring me back please? My number is 020 7558 4567.
__________ , ____________ _________ ______________ _________ _________
_________ ________________.
Приложение 8
Put the sentences into the correct order.
Can I take a massage?
Bye.
Hello.
I am sorry, he’s not in at the moment.
Can I speak to Oleg?
Bye!
It’s OK, thank you. I’ll phone him later.
This is Ivan.
Can I take a massage?
Bye.
Hello.
I am sorry, he’s not in at the moment.
Can I speak to Oleg?
Bye!
It’s OK, thank you. I’ll phone him later.
This is Ivan.
5
